Dannto Returns & Exchanges Policy

Your satisfaction is our top priority.

At Dannto, we are committed to providing a smooth, transparent, and efficient returns and exchanges experience.

⏳ Return/Exchange Period

We offer a 30-day return and exchange policy from the date of receipt.

All return/exchange requests must be submitted within 30 days of receipt.

Late requests will not be processed. Thank you for your understanding.

📦 Return/Exchange Conditions

To ensure a smooth return/exchange process, the following conditions must be met:

The item must be returned from the country/region of origin.

The item must be in brand new condition, with all original labels, tags, and accessories intact.

✅ Returns Within Dannto's Liability

We accept returns and exchanges in the following situations:

The item you received does not match the size or style of your order.

The item has a quality issue (e.g., breakage, glue coming off, major defects).

If your item falls under any of the following categories, please contact us within 24 hours of receiving your order and provide the following information:

Photos of the outer packaging and shipping label

Photos or videos showing the product issue

A screenshot of your order confirmation or order number.

In this case, Dannto will cover your return shipping costs.

✅ Returns for Personal Reasons

If you wish to return or exchange an item for personal reasons (such as changing your mind or the size not fitting), you will be responsible for the return shipping costs.

Please note: Our sizing is based on US/EU standard sizes. Please refer to the size chart before placing your order.

🚫 Non-Returnable Items

We cannot accept returns or exchanges for the following items:

Items showing wear, tear, washing, damage, or signs of misuse

Items missing original packaging, labels, or accessories

Items not purchased from the Dannto official website

Electronic gift cards (non-refundable and non-redeemable)

🎁 Promotional and Bundle Items

For items purchased during promotional periods (e.g., "Buy 3 Get 1 Free"), the refund amount will be calculated based on the actual amount paid as shown on your receipt.

Some promotional items may not be eligible for individual returns.

We recommend contacting customer service before returning promotional items.

💬 How to Request a Return

Please send an email to service@dannto.com with the following information:

Your order number

Reason for return or exchange

Photo of outer packaging and shipping label

Photos or videos of the problem (if any)

Our customer service team will respond within 24 hours with personalized return instructions.

💰Refund Process

After sending the returned item, please send us a photo of the package and the tracking number.

Upon receiving your returned package, we will refund your original payment account within 10 business days. The exact arrival time depends on your bank.

You will receive a confirmation email after the refund is complete.

❓Frequently Asked Questions

Q: What if my item arrives damaged?

Please check your order immediately upon receipt. If you find any problems, please contact us immediately via email, and we will resolve them as soon as possible.

Q: How do I track my return status?

Please keep your return tracking number and share it with our customer service team. We will help you track the return status and confirm with you once the refund is processed.

📮 Need Help?

If you have any questions about returns or refunds, please feel free to contact us:

📧 Email: service@dannto.com